Troubleshoot Your Cryo Cart #

Welcome! Start by selecting the model and symptoms. You can then check one possible cause at a time. If checking that cause doesn't help, you can move on to the next one without having to start over.

Note: This is a preliminary version of the guide. Always check the instructions for your specific model in the User Manuals. If the battery is damaged, or if you notice abnormal heat or odors, stop using the device and contact support. Never open the battery, charger, or electronic components.

1. What model do you have? #

• Cryo v3 (2025): Use the v3 manual.
• Cryo v2.5b (2022): Use the v2.5b manual.
• Cryo v2.1 or earlier: Use the manual for older models.
• Not sure? Check the product's label and compare it with the pictures in the manuals.

2. What is the problem? #

Select the section that best applies. You can return here at any time and select a different symptom.

• The car won't start
• I can hear the motor, but the wheels aren't turning
• The battery isn't charging
• The battery doesn't last the entire round
• The car is pulling to one side
• The car stops while driving
• Other problem or lingering issue

The car won't start #

Possible sources of problems—check in the following order:

1. Charging: Is the battery charged? Check the manual for your model.
2. Connections: Are the accessible battery connections properly secured and free of visible damage? Perform only the checks described in the manual.
3. Start-up Procedure: Follow the start-up instructions for your specific model.

If that didn't help: Move on to the next item on the list. Have you checked all three? Contact support and let them know which steps you've already taken.

I can hear the motor, but the wheels aren't turning #

1. Freewheel mode: Make sure the wheels are set to the correct drive mode according to your model's manual.
2. Wheel Installation: Check that the wheels are installed according to the manual.
3. Still having problems? Contact support. Please describe whether one or both wheels are affected.

The battery isn't charging #

1. Power Outlet and Connection: Check that the charger is receiving power and that all visible connections are secure.
2. Charger indicator: Note the color or flashing pattern displayed. The meaning may vary depending on the model and charger—follow the appropriate manual.
3. Persistent problem: Contact support. Do not open the charger or the battery.

The battery won't last the whole round #

1. Charging: Follow the battery guide and make sure it applies to your battery model.
2. Driving conditions: Note the terrain, load, and approximately when the battery will run out.
3. Recurring issue: Contact support for further evaluation.

The car pulls to one side #

1. Loading: Make sure the bag is positioned evenly and is secure.
2. Wheels: Check the visible wheel assembly according to the appropriate manual.
3. Still having problems? Contact support before making any adjustments not described in the manual.

The car stops while driving #

1. Battery level: Note whether the problem occurs early or late in the round.
2. Visible connections: Check only the accessible connectors as specified in the manual.
3. Recurring stoppages: Contact support. Note whether the stoppage occurs on slopes or on level ground.

Do you need help? #

If the problem persists, please contact Cryo Golf at info@cryogolf.se. Please describe the steps you have already taken.

Please feel free to tell us:

• Which model do you have?
• What symptoms are you experiencing?
• Which of the checks listed above have you completed?
• What Happened at Each Checkpoint

If checking one item doesn't help, move on to the next possible cause under the same symptom. You don't need to go back to the beginning.