Terms of purchase

These terms and conditions apply unless Swedish or other applicable law prescribes terms that conflict with them. For private consumers, the Consumer Purchase Act and the Distance Contracts Act apply, and for companies – the Sales Act. The Sales Act, unlike the Consumer Purchase Act, is dispositive, which means that companies can agree on terms other than what the law prescribes.

If the purchaser is under 18 years of age, the guardian's consent must be obtained by the purchaser before the purchase is completed. Orders placed in another person's name without their consent, or in any other way that causes us to suffer financial or other damage, will be reported to the police.
All goods sold by us are marked on the website with a delivery indication: “Made to Order”, “on order” and “in stock”. We reserve the right to any errors that form the basis for these delivery indications, which may result in delivery occurring earlier or later than estimated. We reserve the right, without prior notification, to change an order regarding content to an equivalent/better item without affecting the price the customer has been confirmed, or alternatively remove a non-deliverable item from the order, and then of course with a price reduction for the same. If the customer then wishes to order another or said item, this is to be regarded as a new order. In the event that the buyer considers that delivery is delayed in such a way that they no longer wish to have the order delivered, it is the buyer's responsibility to cancel said order in accordance with these Terms of Purchase before the order is processed. Partial delivery of an order only takes place at the customer's request and entails additional shipping costs for the customer.

Payment terms

We have no control over price changes in the market, therefore the price that applies at the time of ordering also applies at the time of delivery.

All prices stated on our pages are based on cash payment unless otherwise agreed. Cash payment refers to payment by debit card or direct payment/advance payment.

Delivery terms

All deliveries are made with a carrier chosen by us, according to the delivery methods presented before completion of the order, usually Posten or DHL.

It is the buyer's responsibility to ensure that the address provided to us at the time of ordering is correct, and that the buyer, after we have processed the order, follows up on the delivery with the carrier, and ensures that the delivery is collected/received at the collection point within a reasonable time from dispatch, usually nine (9) days from dispatch. Delivery only takes place within Sweden unless otherwise agreed.

Transport Damage

If the delivered item's transport packaging shows damage, you must ask the carrier or the clerk to make a note of this before you sign for the package. Also, keep all packaging in case of damage. The goods must be unpacked immediately to see if anything is missing or damaged. Sometimes a delivery damage can be invisible on the packaging while the item may have been damaged. Always unpack and check the goods as soon as possible after receiving them. Notification of damaged goods must be reported to the seller without delay.

Complaints / Right of Withdrawal

Complaints

Cancellation of an order is possible at no cost to the customer until the order has been processed. Processing usually takes place by creating an invoice and shipping documents.

Cancellation is not possible after the order has been processed. If we have processed your order, you as a customer are in all cases obliged to receive the shipment. Cancellation of non-stock goods that have been purchased or programmed specifically for the customer is not possible after we have ordered the same goods from our supplier or programmed these goods ourselves. A cancellation is not valid until confirmation thereof has been received from us.
Private individuals have, according to the Consumer Purchase Act, a three (3) year right to complain, regardless of the warranty period that applies to a product. Complaints must be made within a reasonable time from when the defect was discovered. In the event of a complaint after the warranty period has expired, it is the buyer who must prove that the defect being complained about already existed at the time of delivery.

Returns

We reserve the right to replace a defective item with an equivalent one if an identical item is not available at the time of action of the returned item.

Right of Withdrawal

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period expires 14 days after the day you or some third party, however not the transport company, that you indicate, takes physical possession of the goods.
If you want to exercise the right of withdrawal, you must send a clear message about your decision to withdraw from the agreement to Moby Dick AB, Askims Industriväg 1 b, 43634 ASKIM, info@cryogolf.se or info@mobydick.se (e.g. a letter sent by post or e-mail). You can use the Swedish Consumer Agency's template which you can find HERE, but you do not have to use it.
In order for you to exercise your right of withdrawal in time, it is sufficient that you send in your message that you intend to exercise the right of withdrawal before the withdrawal period has expired.

Effects of Exercising the Right of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery cost.

The refund will take place without undue delay and in any case no later than 14 days from the day we were informed of your decision to withdraw from the agreement.
We will refund the amount to the bank account you specify when withdrawing from the agreement. The refund will not cost you anything.
We may wait with the refund until we have received the item back from you or until you have submitted proof that you have returned the item, whichever occurs first.

The item must be returned in its original packaging and you may examine the product, but not use it. Therefore, be careful when opening the packaging as it and the item must be in new condition when exercising the right of withdrawal.
You will have to pay the direct costs for returning the item. The costs are estimated to be between SEK 40 and 300 depending on the product and method of transport.

Safe to shop

Our customers should feel safe shopping online with all available payment methods.

As there must be no ambiguities, cryogolf.se is connected to Klarna Card and Invoice Payments as well as Swish for Your and Our safety.